Effective October 15, 2026
Privacy Policy
Learn how Xtreme collects, protects, and manages your personal information across our support portal, chat widget, and customer communications.
PRIVACY DISCLOSURES & TERMS
Your Data Rights
Xtreme (legally registered as Xtreme Fireworks LLC) is dedicated to safeguarding your privacy with complete transparency. This document details our technical data practices, SMS messaging terms, and your statutory rights in clear, straightforward terms.
1. Information We Collect Through Chat & Support
When you engage with our interactive web chat widget or submit inquiries across the Xtreme platform, we receive the personal details you voluntarily provide. This includes your full name, phone number, email address, message context, and any specific questions you ask.
In addition, our systems automatically log technical device information, browser type, IP address, and site browsing patterns to ensure reliable connection, prevent fraudulent submissions, and display chat interactions properly.
2. How We Use Collected Data
Xtreme processes customer information exclusively for legitimate business, operational, and customer service purposes. Specific uses include:
- Direct Support: Responding to your questions and delivering requested customer support through chat, email, or telephone.
- Service Communication: Sending essential updates, appointment confirmations, and operational notices regarding your requests.
- Integrity & Fraud Prevention: Detecting unauthorized access, preventing spam submissions, and securing our digital infrastructure.
- Compliance & Records: Maintaining mandatory customer records and adhering to state and federal legal obligations.
3. SMS & Mobile Communications Disclosure
We maintain strict, industry-leading protection over your mobile data. Below is our mandatory consumer disclosure governing text messaging:
MANDATORY SMS PRIVACY CLAUSE
No Sharing for Marketing: Mobile phone numbers and text messaging opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
Consent is Optional: Submitting your phone number and agreeing to receive SMS communications is entirely voluntary and is never a condition of purchase for any service or inquiry.
Rates & Frequency: Standard message and data rates may apply depending on your cellular provider plan. Message frequency varies based on your ongoing support conversations and requested updates.
Opt-Out Instructions: You maintain full control at all times. Reply STOP to any text message to immediately discontinue receiving SMS messages. Reply HELP for support assistance or contact us directly.
4. Information Sharing & Third-Party Vendors
We do not sell, trade, or monetize your personal information. We share data solely with trusted third-party service providers (such as hosting platforms, messaging gateways, and technical support software) who assist in running our daily operations.
Every partner vendor is bound by formal confidentiality agreements, is legally prohibited from using your data for their independent marketing, and must uphold security standards aligned with applicable privacy legislation.
5. Cookies & Automated Tracking Technologies
Our site utilizes standard session cookies and analytical pixels to preserve active chat sessions, monitor portal load speeds, and identify interface issues. You have complete authority to adjust your browser settings to reject cookies; however, certain interactive chat features may have limited functionality as a result.
6. Data Retention & Safeguards
We store personal records only as long as necessary to complete your support request, fulfill operational purposes, or satisfy legal and tax compliance obligations. We apply administrative, technical, and physical safeguards designed to prevent unauthorized alteration, disclosure, or access.
Please understand that while we implement robust industry safeguards, no digital storage environment or internet transmission is guaranteed to be 100% impenetrable. We encourage prudent management of your personal devices.
7. Children's Online Privacy Protection
Our platform, services, and chat widgets are intended exclusively for general adult audiences and are not directed to children under 13 years of age. We do not knowingly solicit or collect personal information from minors. If you believe a minor has submitted personal information, please notify our team immediately so we can remove the record promptly.
8. Your Privacy Rights & Contact Information
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your personal data subject to legal exemptions. To exercise these rights or raise any privacy question, connect with our support desk via the contact section below.
PRIVACY INQUIRIES & RIGHTS
Contact Us
If you have questions regarding this Privacy Policy, wish to exercise your consumer privacy rights (such as data access, correction, or deletion), or want to update your communication preferences, please reach out directly to our dedicated compliance team.
To protect your personal information, all consumer rights requests must be verified prior to processing. Please provide your full name and the phone number or email address previously submitted.
Requests will be reviewed and processed in accordance with applicable law.
Mailing Address
Xtreme Fireworks LLC
14191 Boswell Rd
Coker, AL 35452
Telephone Support
+1 205-765-7675
Contact Xtreme for assistance.
Xtreme is committed to clear communication and helpful customer support. Use our chat to ask questions, request assistance, or receive relevant updates.
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